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Customer Account Manager

Company DescriptionSmart Labor Management (SLM) is a workforce management solution specifically designed for the construction industry. We partner with clients to simplify their temporary labor processes and manage their staffing supplier program. SLM is not a staffing agency, but rather an objective partner that helps clients develop a custom program based on their individual needs. We are committed to simplifying and streamlining temp labor programs for our clients.Role DescriptionThis is a full-time role as a Key Account Manager at Smart Labor Management. The Key Account Manager will be responsible for managing and maintaining relationships with key accounts, developing business plans, providing exceptional customer service, and analyzing data to optimize account performance. The role will be located in our Brentwood, TN location, with some remote work flexibility.QualificationsAnalytical Skills and Business PlanningAccount Management and Key AccountsExceptional Customer ServicePrior experience in the construction or staffing industry is a plusStrong communication and interpersonal skillsAbility to analyze data and make data-driven decisions.

🏠 Remote
Full-time
Smart Labor Management
Brentwood, TN
Customer Account Specialist

OverviewHeadquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.ResponsibilitiesJOB DESCRIPTION: Process orders from distributors and establish ship date based upon account status, production and/or payment history. Match-up and map out sales orders for optimized shipping. Work with distributors as needed to adjust orders to minimize freight costs.Manage distributor accounts: Enter orders; issue credits match-up open credits. Ensure accurate and timely invoicing. Resolve various customer issues. Assist sales in setting up new distributor accounts.Execute a variety of account decisions based on knowledge of the accounts and communication with the Regional Manager and sales team for the purpose of increasing regional sales. Conduct outgoing calls to distributors to proactively meet their needs for product, information, etc. Collaborate with all IWT departments and Customer Service Team and contribute ideas to ensure continuous improvement based on customer feedback and market knowledge.Manage monthly account reconciliations to achieve SOX compliance.Function as a member of a cross-functional team to provide back-up coverage for team members and assist other Specialists in areas of specific experience and expertise. Support the Sales Force by applying reporting of buying cycles for region, etc..Perform special assignments, as necessary.QUALIFICATIONS:Associate degree preferred.5+ years of Customer Service desired.Excellent interpersonal and communication skills.Strong computer proficiency.Experience with sales order entry system preferred.Ability to work independently.Strong decision making/problem solving skills.SPECIAL CONSIDERATIONS: Candidate must be well suited for a fast-paced dynamic environment! BENEFITS:We offer a competitive salary and an excellent benefits program including:MedicalDentalVisionRetirement PlanPaid Holidays/ Vacation DaysAnd much more PI82fa516eb635-25403-#######0

Full-time
IWT Corporate Headquarters
Old Saybrook, CT
Customer Account Specialist

Date Posted: 04/09/2024 Hiring Organization: Rose International Position Number: 461988 Job Title: Customer Account Specialist Job Location: Richmond, VA, USA, 23231 Work Model: Hybrid Shift: Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm. Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly Rate ($): 19.50 Max Hourly Rate ($): 19.50 Must Have Skills/Attributes: Billing, Call Center, Utility Job Description **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. ** Start Date: 06/18/2024End Date: 06/28/2025Work Location: Richmond, VA, 23231 Required Abilities: Minimum 2+ years of experience in an inbound call center environment It would be a plus to also have experience with utilities Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus. Credit check required. Nice to Have Skills: Bi-lingual is wonderful, but not required. Roles and responsibilities: Working as a part of the Customer Account Management team candidates will assist the company s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer s needs, and provides detailed explanations/applications of electric rates to customers. Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Education: o HS/GED Requiredo Associate degree prefer, not required Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Full-time
Rose International
Richmond, VA
CUSTOMER ACCOUNTS ADVISOR

The salary range for this role is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.Aaron s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as neededAny reasonable duties requested by management RequirementsUnited States at least 21 years old with a valid state Driver s License and compliance with the Company s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aaron s Brand and protect company assetsMaintain a professional appearanceProficient computer skills

Full-time
The Aaron's Company
Fort Smith, AR
CUSTOMER ACCOUNTS MANAGER

Customer Account ManagerAaron s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointmentsAssist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracySecond up to the General ManagerBuild authentic customer relationships to support customers in their ownership goals and drive salesManage the collections process by counseling customers to gain timely lease/merchandise renewalsReview and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreementsContact customers who have not renewed merchandise agreementsMaintain customers contact over the phone and through home visitsUpdate customers information and maintain accuracyManage entire accounts staff to achieve daily, weekly and monthly accounts department goalsClean and certify merchandise in the cleaning station for all merchandise personally returnedComplete and maintain weekly vehicle maintenance sheet and route sheets dailyLoad, secure and protect product in company vehicleSafely operate company vehicleAssist the Sales Team as neededAny other reasonable duties requested by managementRequirements United States at least 21 years old with a valid state Driver s License and compliance with the Company s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of college or two years of previous management experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aaron s Brand and protect company assetsMaintain a professional appearanceProficient computer skills

Full-time
The Aaron's Company
Anchorage, AK
CUSTOMER ACCOUNTS ADVISOR

The salary range for this role is [$12.75 to $13.50]. This position is also eligible for incentive pay based on performance. This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aaron s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as neededAny reasonable duties requested by management RequirementsUnited States at least 21 years old with a valid state Driver s License and compliance with the Company s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aaron s Brand and protect company assetsMaintain a professional appearanceProficient computer skills

Full-time
The Aaron's Company
Huntsville, AL
Customer Account Specialist

OverviewHeadquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.ResponsibilitiesJOB DESCRIPTION: Process orders from distributors and establish ship date based upon account status, production and/or payment history. Match-up and map out sales orders for optimized shipping. Work with distributors as needed to adjust orders to minimize freight costs.Manage distributor accounts: Enter orders; issue credits match-up open credits. Ensure accurate and timely invoicing. Resolve various customer issues. Assist sales in setting up new distributor accounts.Execute a variety of account decisions based on knowledge of the accounts and communication with the Regional Manager and sales team for the purpose of increasing regional sales. Conduct outgoing calls to distributors to proactively meet their needs for product, information, etc. Collaborate with all IWT departments and Customer Service Team and contribute ideas to ensure continuous improvement based on customer feedback and market knowledge.Manage monthly account reconciliations to achieve SOX compliance.Function as a member of a cross-functional team to provide back-up coverage for team members and assist other Specialists in areas of specific experience and expertise. Support the Sales Force by applying reporting of buying cycles for region, etc..Perform special assignments, as necessary.QUALIFICATIONS:Associate degree preferred.5+ years of Customer Service desired.Excellent interpersonal and communication skills.Strong computer proficiency.Experience with sales order entry system preferred.Ability to work independently.Strong decision making/problem solving skills.SPECIAL CONSIDERATIONS: Candidate must be well suited for a fast-paced dynamic environment! BENEFITS:We offer a competitive salary and an excellent benefits program including:MedicalDentalVisionRetirement PlanPaid Holidays/ Vacation DaysAnd much more PI5397173e9c3d-31181-#######0

Full-time
IWT Corporate Headquarters
Old Saybrook, CT
Customer Account Specialist

At OneMain, Customer Account Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role will span servicing and collections of personal loans or credit cards. Customer Account Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and servicesWork both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the dayNegotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulationsMaintain and note all appropriate information and documentation on customer and account statusCollaborate both in person and virtually, using available technology to connect with other internal teamsRequirements High School Diploma or GED Proficiency in utilizing multiple tools/systems simultaneouslySkilled at achieving and exceeding goals Preferred Experience working in customer service, collections or call center environmentBilingual: Spanish Work Schedule: Hours of OperationMon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AMThe schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Training Schedule: The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success. Location: On-site Hybrid scheduling available after 90 days in the role, availability is based upon individual performance.Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That s why we ve packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Call Center, Collections, Account Resolution, Debt, Receivable, Sales, Retail, Customer Service, Customer Care, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee --s-p-t1--By applying, you consent to your information being transmitted by Talroo to the Employer, as data controller, through the Employer s data processor SonicJobs.See OneMain Financial Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

🔰 Entry Level
Full-time
OneMain Financial
Tempe, AZ
Customer Account Specialist

OverviewHeadquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.ResponsibilitiesJOB DESCRIPTION: Process orders from distributors and establish ship date based upon account status, production and/or payment history. Match-up and map out sales orders for optimized shipping. Work with distributors as needed to adjust orders to minimize freight costs.Manage distributor accounts: Enter orders; issue credits match-up open credits. Ensure accurate and timely invoicing. Resolve various customer issues. Assist sales in setting up new distributor accounts.Execute a variety of account decisions based on knowledge of the accounts and communication with the Regional Manager and sales team for the purpose of increasing regional sales. Conduct outgoing calls to distributors to proactively meet their needs for product, information, etc. Collaborate with all IWT departments and Customer Service Team and contribute ideas to ensure continuous improvement based on customer feedback and market knowledge.Manage monthly account reconciliations to achieve SOX compliance.Function as a member of a cross-functional team to provide back-up coverage for team members and assist other Specialists in areas of specific experience and expertise. Support the Sales Force by applying reporting of buying cycles for region, etc..Perform special assignments, as necessary.QUALIFICATIONS:Associate degree preferred.5+ years of Customer Service desired.Excellent interpersonal and communication skills.Strong computer proficiency.Experience with sales order entry system preferred.Ability to work independently.Strong decision making/problem solving skills.SPECIAL CONSIDERATIONS: Candidate must be well suited for a fast-paced dynamic environment! BENEFITS:We offer a competitive salary and an excellent benefits program including:MedicalDentalVisionRetirement PlanPaid Holidays/ Vacation DaysAnd much more PI9834dd66a338-25403-#######0

Full-time
IWT Corporate Headquarters
Old Saybrook, CT
Customer Accounts Advisor

Customer Account AdvisorAarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as neededAny reasonable duties requested by management RequirementsUnited States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aarons Brand and protect company assetsMaintain a professional appearanceProficient computer skills

Full-time
Aaron Brothers
Anchorage, AK
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