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Seeking a healthcare professional who provides administrative and clinical support to healthcare practitioners and patients in a office setting medical facility. The job responsibilities of this medical assistant include, but are not limited to: Administrative Duties: Answering telephones and making outbound calls Updating and maintaining medical records and patient information Managing patient flow in the workflow process Clinical Duties: Preparing patients for medical consultations or review with healthcare professional Reviewing vital signs such as blood pressure, pulse, and temperature Collecting and preparing medical data and information from patients Instructing patients on home care procedures Communication and Interpersonal Skills: Communicating with patients to obtain medical history and explain procedures Providing patients with information and education regarding their condition and treatment plan Collaborating with other healthcare professionals to provide optimal patient care Maintaining patient confidentiality and privacy at all times To be a successful medical assistant in this position, one must possess strong communication, organizational, and multitasking skills. In addition, attention to detail and the ability to work in a fast-paced environment are crucial. This candidate must also have a strong understanding of medical terminology, anatomy, and pharmacology to perform their duties effectively. Education and Qualifications: High School diploma or equivalent Spanish speaking required At least 18 years of age 1 year experience as a medical assistant or medical office staff ***This is not a remote position

About UsEnnoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, To Care is an Honor. Join Ennoble Care today!Purpose:The Manager of Operations will play a key role in creating and executing strategies, initiatives, and standards to continually enhance the care and overall experience of our patients and families. This role will drive behavior changes and process improvements and work closely with organizational leadership and relevant stakeholders to ensure employee engagement, clinical excellence, and care experience strategies are cohesive and aligned.What You ll Do:Stand up new team of 10+ call center employees to answer 1000+ patient calls daily, including design of workflows and call logic to ensure seamless caller experience.Manage team of 10+ Care Coordinators (CCs), with that number growing as the center scales.Provide operational oversight of all workflows, processes, and policies related to patient experience / care coordination.Management of Contact Center as a Service (CCaaS) system and call logic.Oversee training and orientation programs for Care Coordinators to ensure they are well-equipped to provide high quality care with a positive patient experience.Partner with Talent Acquisition to interview, hire, train and motivate new staff/existing teammates. Evaluates employee performance and provides feedback that supports growth and professional development.Utilize data and relevant analytics to develop and implement strategies to enhance the overall patient experience.Collaborate cross-functionally with various departments and stakeholders to identify areas for improvement and create a resolution plan for those improvements (I.e., improving wait times, communication between patients and healthcare providers ).What You ll Need:Bachelor s Degree preferred and 5-7+ years of relevant experience in contact/call center operations, leading large teams. Experience in healthcare operations is a bonus but not required.Call center management experience, including CCaaS system (experience with Dialpad and Ring Central preferred).Strong written and oral communication skills.Ability to problem solve and build new ways of working.Analytical mindset with the ability to interpret data and extract actionable insights.Willingness to roll up your sleeves to build and shape a best-in-class team.What You ll Get:The opportunity to join a fast-paced, passionate team changing the delivery of healthcare in the home.Ability to build and shape new workflows as we grow.Opportunities for career growth.Salary Range:Base $60-80KEligible for bonuses based on performance KPIs.Reporting:Reports to Chief Operating OfficerFull-time employees qualify for the following benefits:Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time OffPaid Office Holidays All employees qualify for these benefits:Paid Sick Time401(k) with up to 3% company matchReferral ProgramPayactiv: pay-on-demand. Cash out earned money when and where you need it!Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.Full-time employees qualify for the following benefits:Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time OffPaid Office Holidays All employees qualify for these benefits:Paid Sick Time401(k) with up to 3% company matchReferral ProgramPayactiv: pay-on-demand. Cash out earned money when and where you need it!Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Call Center RepresentativeLocation: Manchester, NH Schedule: 8:30am - 5:00pm (Monday - Friday)Compensation: $17.00 - $18.00 hourly Overview: As an onsite Call Center Representative and be the primary point of contact for customers, providing exceptional service while also managing scheduling tasks efficiently. You will play a critical role in ensuring positive customer experiences and optimizing scheduling processes within the organization. Your ability to multitask, communicate effectively, and resolve inquiries promptly will be essential for success in this role. What You'll Do:Handle inbound and outbound calls from customers in a professional and courteous manner providing accurate information and supporting scheduling inquiriesAddress customer concerns, complaints, and escalations with empathy and professionalism, striving to achieve satisfactory resolutionsCoordinate and manage schedules for appointments and servicesMaintain detailed and accurate records of customer interactions, appointments, and scheduling activities What You'll Need:Previous experience in a customer service or call center role, preferably in a scheduling or appointment settingStrong communication skills, both verbal and written, with a customer-focused approachAbility to multitask and prioritize tasks effectively in a fast-paced environmentAttention to detail and accuracy in data entry and record-keepingAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Customer Service Representative (Call Center)Department of RevenueAnnual Salary: $33,914.40 - $36,627.60Location: Truman Building - 301 West High Street, Jefferson City, MOWork From Home: Can work remote up to 4 days a week. Must work 1 day in office every week:NOTE: In order to work remotely 4 days per week, must be fully trained, must be meeting the expectations of the position, and must maintain 40 hours of available leave,DOR s vision is to provide every customer the best experience every time.HOW THIS POSITION SUPPORTS THE DEPARTMENT S VISION:Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more.This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT S VISION:Research and resolve tax issues for both internal and external customersCollect delinquent taxes through the use of multiple collection toolsInteract with customers via telephone, email, live chat, in person, and written correspondenceAnalyze customers reasons for calling and then recommend process improvements.CORE COMPETENCIES NEEDED:Attention to Detail Clear Communication Computer LiteracyMulti-tasking Reliable Self-motivatedMINIMUM QUALIFICATIONS: Possess high school diploma or high school equivalency certification Six or more months of experience in clerical or general office support work Proficient computer skillsMore reasons to love this position:The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:The Missouri Department of Revenue Human Resources and Total Rewards office at (573) ###-####.We celebrate diversity and are committed to creating an inclusive environment for all employeesThe State of Missouri is an equal opportunity employer.

Date Posted: 05/10/2024 Hiring Organization: Rose International Position Number: 463869 Job Title: Call Center Representative Job Location: Des Moines, IA, USA, 50319 Work Model: Onsite Shift: Days Mon - Fri 8-5 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 16.00 Max Hourly Rate ($): 16.00 Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Data Entry Job Description **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. ** Must Have High Speed Internet with Modem for being able to work remote after trainingMust Have High School Diploma or GEDMust be able to report onsiteMust have quiet place to work free from any distractions Answer incoming calls from consumers including the general public, prospective enrollees and people Assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains Up-to-date knowledge of all programs and systems. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Position: Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program! Position Responsibilities: Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products. Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Troubleshoot basic service issues and schedule on site service calls when necessary. Receive and process customer payments, balance cash drawer, and post customer adjustments. Issue and receive equipment from customers. Responsible for maintaining customer site equipment and inventory controls according to policy and procedures. Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time. Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner. Regular Attendance required. Perform other duties as directed or required by your supervisor. Other duties as assigned. Position Requirements: High school diploma or GED required; Associates degree preferred. Required - 1-3 years' experience in retail and/or consumer sales. Preferred - 3 plus years' customer service & cash handling/reconciliation experience. Exceptional relationship-building skills. Excellent communication skills. Ability to multi-task and prioritize in a fast-paced environment. Effective cash handling skills. Valid driver's license and satisfactory driver record may be required for some locations. Must demonstrate intermediate to advanced PC skills. Sales ability and willingness to meet sales goals. Able to stand for long periods. Occasional travel to other sites within the region. Ability to work evenings, weekends and holidays and overtime as needed. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.#LI-Onsite

Why USAA?Let s do something that really matters.We have an important mission: serving the members of the military community and their families. It s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you ll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our Tampa office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Training Schedule: Monday - Friday8hr shift within the hours of 8:00am 8:00pmUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45,010 - $47,010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.